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Shipping Policy

No shipping on Japan Holidays, Saturdays and Sundays.


Items on hand will be shipped in 5 working days. Pre-ordered items varies on the arrival of the items at our store.


Shipping Carrier:

            JAPAN POST package sent via AIRMAIL, SURFACE MAIL (BOAT) or EMS is delivered at the delivery address. If not around you can claim it at your LOCAL POST office. Tracking number will also reflect at your country's official Post Office website. (Please understand that sometimes there's no update on the website for some countries due to lack of data). 

            DHL package sent via DHL is delivered at the delivery address. You can monitor the movement of the package through email or SMS. They usually leave the package either at your mailbox or doorstep. You can request a SIGNATURE UPON RECEIPT at DHL website. 


          Please understand that the number of delivery days is just an estimate. Depending on the situation of delivery transport, customs clearance, and local handling conditions, the number of days will differ.

                                  Airmail (2-3 weeks)

                                  EMS (1-2 weeks)

                                  SURFACE MAIL / Mail by BOAT (2-3 months)

                                  DHL (3 - 15 days)


FOR SURFACE MAIL (Mail By BOAT) A shipping fee back to Japan will be collected for RETURNED PACKAGES because it is UNCLAIMED by the buyer.


LOST PACKAGES / PACKAGE NOT RECEIVED 

            DHL NO INSURANCE Send us an email with your ORDER Number and Name. We can ask DHL to show us proof of delivery and proven that it was not delivered at the correct address, we can refund the shipping cost.

        

            AIRMAIL has NO INSURANCE included. Once the package is LOST, it is LOST. But please contact us if you don't get the parcel. We can file an inquiry at our local Post Office regarding the status of the parcel using the tracking number we have sent to you. 


Custom Duties are not included in the payment. Please understand that we are not liable to any fees to be paid at your home country.  


For those who chose DHL, if the package isn't claimed because you REFUSE to PAY ADDITIONAL TAX, it will not be returned to sender. Rather, it will be thrown away and unfortunately there will be NO REFUND for the said package.


*DHL charges additional (JPY3,900) for REMOTE AREA DELIVERIES. You can check DHL EXPRESS Remote Area List 2024.